79Bike Viper S Electric Dirt Bike (Real Ride Review Program)

We currently ship across the contiguous United States, excluding Alaska, Hawaii, and U.S. territories.

Shipping is completely free for all electric dirt bike orders.

All bikes are shipped by freight from our California warehouse to ensure safe and secure delivery.

Orders are typically processed within 3 business days. Transit time is usually between 5 to 10 business days, depending on your location.

Yes. Once your order ships, you’ll receive an email with your tracking details to monitor delivery progress.

Every 79 EMOTOS bike is backed by a limited 12-month warranty covering manufacturing defects in materials or workmanship under normal use. It applies to key components including the battery, motor, controller, frame, LED lights, display, throttle, and electrical wiring.

The warranty applies only to the original owner and requires valid proof of purchase (such as your order confirmation or invoice). It is non-transferable.

If a covered component is found defective during the warranty period, 79 EMOTOS will provide a replacement part at no charge (excluding labor or installation costs). Replacement parts may be shipped directly from our factory or an authorized supplier.

The warranty does not cover damage or defects caused by:

• Accidents, abuse, or improper use (including stunt riding or racing)
• Poor maintenance or incorrect assembly
• Exposure to water, chemicals, or sand
• Unauthorized modifications or unapproved parts
• Cosmetic damage or normal wear and tear
• Removed or altered serial numbers
• External causes such as collisions, fire, flooding, or theft

Yes. Battery damage caused by improper charging, incompatible chargers, tampering, or use in non-79 EMOTOS equipment is not covered under warranty.

Any modification, tampering, or unauthorized repair of the bike or components will void the warranty.

To make a claim:

1. Email support@79emotos.com with your order number and a detailed description of the issue.
2. Include clear photos or videos showing the problem.
3. Our technical team will review your claim and provide next steps for part replacement or service.
   

If repairs require a local technician, we may recommend one — but labor costs are the customer’s responsibility.

You may request a return within 14 days of receiving your order, provided the item is unused, unassembled, and in its original packaging.

No. We can only accept returns for unused and unopened products in perfect condition. Used bikes are covered under the warranty policy, not the return policy.

Customers are responsible for both original and return shipping fees, plus a 10% restocking fee. If the item shows signs of use or damage, a 15% loss-in-value fee may apply.

Once we receive and inspect the returned product, we’ll notify you by email.

If approved, your refund (minus shipping and restocking fees) will be issued to your original payment method within 5 business days.

Please inspect your package immediately upon delivery. If there is visible damage, note it on the delivery receipt and email photos to support@79emotos.com right away so we can assist with a replacement or shipping claim.

If your bike arrives defective, it’s covered under our warranty policy. Contact support@79emotos.com for replacement parts or a full replacement when eligible. Original packaging is required for return shipping.

Please email support@79emotos.com within 14 days of delivery with your order number and reason for return.

⚠️Do not ship any product back until you receive a return authorization from our team.