FAQ's

Orders are processed within 1-3 business days. Transit typically takes 5–10 business days, depending on your location. Once your bike ships, you’ll receive tracking information via email.

We currently ship across the contiguous United States (excluding Alaska, Hawaii, and U.S. territories), Australia, United Kingdom, Canada, Germany, France, Spain and other countries in Europe Union.

All electric dirt bikes are shipped by freight from our local warehouses, and we offer fast and free shipping.

You may request a return within 14 days of receiving your order, provided the item is unused, unassembled, and in its original packaging.

No. We can only accept returns for unused and unopened products in perfect condition. Used bikes are covered under the warranty policy, not the return policy.

Customers are responsible for both original and return shipping fees, plus a 10% restocking fee. If the item shows signs of use or damage, a 15% loss-in-value fee may apply.

Please email support@79emotos.com within 14 days of delivery with your order number and reason for return.

⚠️ Do not ship any product back until you receive a return authorization from our team.

Once we receive and inspect the returned product, we’ll notify you by email.

If approved, your refund (minus shipping and restocking fees) will be issued to your original payment method within 5 business days.

Please inspect your package immediately upon delivery.

If there is visible damage, note it on the delivery receipt and email photos to support@79emotos.com right away so we can assist with a replacement or shipping claim.

Yes, you can cancel before shipment, but a 3% cancellation fee applies to cover payment processing costs.

If your order has already shipped, standard return policies (shipping + restocking fees) will apply.

If your bike arrives defective, it’s covered under our warranty policy. Contact support@79emotos.com for replacement parts or a full replacement when eligible. Original packaging is required for return shipping.

We don’t offer direct exchanges. If you want a different model, please return your unused item following our return policy and place a new order.

Occasionally, specifications or images may vary slightly due to ongoing product updates or improvements. If you have questions about specific features before purchasing, contact our team — we’re happy to help.

Every 79 EMOTOS bike is backed by a limited 12-month warranty covering manufacturing defects in materials or workmanship under normal use. It applies to key components including the battery, motor, controller, frame, LED lights, display, throttle, and electrical wiring.

The warranty applies only to the original owner and requires valid proof of purchase (such as your order confirmation or invoice). It is non-transferable.

If a covered component is found defective during the warranty period, 79 EMOTOS will provide a replacement part at no charge (excluding labor or installation costs). Replacement parts may be shipped directly from our factory or an authorized supplier.

The warranty does not cover damage or defects caused by:

• Accidents, abuse, or improper use (including stunt riding or racing)
• Poor maintenance or incorrect assembly
• Exposure to water, chemicals, or sand
• Unauthorized modifications or unapproved parts
• Cosmetic damage or normal wear and tear
• Removed or altered serial numbers
• External causes such as collisions, fire, flooding, or theft

Yes. Battery damage caused by improper charging, incompatible chargers, tampering, or use in non-79 EMOTOS equipment is not covered under warranty.

To make a claim:

1. Email support@79emotos.com with your order number and a detailed description of the issue.
   
2. Include clear photos or videos showing the problem.
   
3. Our technical team will review your claim and provide next steps for part replacement or service.
   

If repairs require a local technician, we may recommend one — but labor costs are the customer’s responsibility.

Any modification, tampering, or unauthorized repair of the bike or components will void the warranty.

The Viper S is a high-performance electric dirt bike designed for both off-road adventure and recreational riding. It combines powerful acceleration, lightweight handling, and zero-emission performance — giving you an authentic dirt bike experience without the noise or maintenance of gas engines.

It’s perfect for riders aged 12 and above, from teens learning to ride to adults looking for an easy-to-control, thrilling off-road experience.

Unlike gas bikes, the Viper S offers silent operation, no exhaust fumes, no messy oil changes, and instant electric acceleration. It’s beginner-friendly, eco-conscious, and far easier to maintain.

Yes. The bike has built-in safety features like a tip-over sensor, password + NFC start, and regenerative braking for smooth control. It’s also lightweight, making it safer for young riders to handle.

It’s built for off-road adventures — including dirt trails, open fields, small jumps, and light motocross tracks. The durable frame and suspension handle rough ground easily.

Not really! One of the best parts of an electric bike is its near-silent motor, which lets you ride anywhere without disturbing others.

Not at all. The Viper S has no oil, no gas, and fewer moving parts, which means less time in the garage and more time riding. Just keep the chain lubricated, check tire pressure, and charge the battery.