Frequently Asked Questions
Explore our FAQs to learn everything you need to know about us, the Viper S electric dirt bike, shipping, warranty, and more.
GENERAL
Overview
Viper S
Warranty
Return & Refund
What is 79Emotos?
79 EMOTOS is a brand dedicated to redefining electric dirt biking. We design and manufacture high-performance, eco-friendly electric dirt bikes that combine thrilling power with innovative design and zero emissions.
How is 79Emotos related to 79Bike?
79 EMOTOS is a co-brand of 79 BIKE, dedicated to bringing the brand’s legacy of quality, performance, and adventure into the world of electric mobility. We share the same roots, values, and engineering excellence. While 79 BIKE has built a strong reputation in high-performance off-road motorcycles, 79 EMOTOS extends that expertise into electric dirt bikes, combining proven craftsmanship with next-generation technology.
Do you sell directly to customers?
Yes, you can purchase our bikes directly from our official website 79emotos.com for secure checkout, warranty support, and fast shipping.
Do you offer financing or payment plans?
Yes, we offer multiple payment methods including Visa, Mastercard, PayPal, and financing options through our partners (available in selected regions).
Are 79Emotos bikes suitable for all riders?
Yes! Our electric dirt bikes are designed for riders of all ages and skill levels, from beginners to enthusiasts. Whether you’re exploring trails, training, or just riding for fun, 79 EMOTOS offers smooth control, instant power, and a safe, thrilling experience.
Where does 79Emotos ship to, and what are the shipping costs?
We currently ship across the contiguous United States (excluding Alaska, Hawaii, and U.S. territories). All electric dirt bikes are shipped by freight from our California warehouse, and we offer fast and free shipping.
How long does it take to process and receive my order?
Orders are processed within 1-3 business days. Transit typically takes 5–10 business days, depending on your location. Once your bike ships, you’ll receive tracking information via email.
What is the Viper S Electric Dirt Bike?
The Viper S (TITAONE) is a high-performance electric dirt bike designed for both off-road adventure and recreational riding. It combines powerful acceleration, lightweight handling, and zero-emission performance — giving you an authentic dirt bike experience without the noise or maintenance of gas engines.
Who is the Viper S designed for?
It’s perfect for riders aged 12 and above, from teens learning to ride to adults looking for an easy-to-control, thrilling off-road experience.
What makes the Viper S different from gas-powered dirt bikes?
Unlike gas bikes, the Viper S offers silent operation, no exhaust fumes, no messy oil changes, and instant electric acceleration. It’s beginner-friendly, eco-conscious, and far easier to maintain.
What type of bike is the Viper S?
The Viper S is a lightweight electric dirt bike built for both fun and performance. It’s perfect for trail riding, backyard practice, or open fields — all with zero emissions and minimal noise.
Is it safe for kids and teens?
Yes. The bike has built-in safety features like a tip-over sensor, password + NFC start, and regenerative braking for smooth control. It’s also lightweight, making it safer for young riders to handle.
Can adults ride the Viper S?
Definitely — adults under 165 lbs (75 kg) can comfortably ride the Viper S. It’s a great option for those who want an easy-to-ride, low-maintenance off-road bike.
Does the Viper S make any noise?
Not really! One of the best parts of an electric bike is its near-silent motor, which lets you ride anywhere without disturbing others.
What terrain is the Viper S good for?
It’s built for off-road adventures — including dirt trails, open fields, small jumps, and light motocross tracks. The durable frame and suspension handle rough ground easily.
Does it need a lot of maintenance?
Not at all. The Viper S has no oil, no gas, and fewer moving parts, which means less time in the garage and more time riding. Just keep the chain lubricated, check tire pressure, and charge the battery.
What does the 79 EMOTOS warranty cover?
Every 79 EMOTOS bike is backed by a limited 12-month warranty covering manufacturing defects in materials or workmanship under normal use. It applies to key components including the battery, motor, controller, frame, LED lights, display, throttle, and electrical wiring.
Who is covered by the warranty?
The warranty applies only to the original owner and requires valid proof of purchase (such as your order confirmation or invoice). It is non-transferable.
What happens if a part is defective?
If a covered component is found defective during the warranty period, 79 EMOTOS will provide a replacement part at no charge (excluding labor or installation costs). Replacement parts may be shipped directly from our factory or an authorized supplier.
What is not covered under the warranty?
The warranty does not cover damage or defects caused by:
- Accidents, abuse, or improper use (including stunt riding or racing)
- Poor maintenance or incorrect assembly
- Exposure to water, chemicals, or sand
- Unauthorized modifications or unapproved parts
- Cosmetic damage or normal wear and tear
- Removed or altered serial numbers
- External causes such as collisions, fire, flooding, or theft
Are there any exclusions for the battery?
Yes. Battery damage caused by improper charging, incompatible chargers, tampering, or use in non-79 EMOTOS equipment is not covered under warranty.
How do I file a warranty claim?
To make a claim:
- Email support@79emotos.com with your order number and a detailed description of the issue.
- Include clear photos or videos showing the problem.
- Our technical team will review your claim and provide next steps for part replacement or service.
If repairs require a local technician, we may recommend one — but labor costs are the customer’s responsibility.
What voids the warranty?
Any modification, tampering, or unauthorized repair of the bike or components will void the warranty.
What is your return period?
You may request a return within 14 days of receiving your order, provided the item is unused, unassembled, and in its original packaging.
Can I return a used product?
No. We can only accept returns for unused and unopened products in perfect condition. Used bikes are covered under the warranty policy, not the return policy.
What are the return costs?
Customers are responsible for both original and return shipping fees, plus a 10% restocking fee. If the item shows signs of use or damage, a 15% loss-in-value fee may apply.
How do I request a return?
Please email support@79emotos.com within 14 days of delivery with your order number and reason for return.
⚠️ Do not ship any product back until you receive a return authorization from our team.
What happens after I return my bike?
Once we receive and inspect the returned product, we’ll notify you by email.
If approved, your refund (minus shipping and restocking fees) will be issued to your original payment method within 5 business days.
What if my order arrives damaged?
Please inspect your package immediately upon delivery.
If there is visible damage, note it on the delivery receipt and email photos to support@79emotos.com right away so we can assist with a replacement or shipping claim.
Can I cancel my order before it ships?
Yes, you can cancel before shipment, but a 3% cancellation fee applies to cover payment processing costs.
If your order has already shipped, standard return policies (shipping + restocking fees) will apply.
What if I receive a defective product?
If your bike arrives defective, it’s covered under our warranty policy. Contact support@79emotos.com for replacement parts or a full replacement when eligible. Original packaging is required for return shipping.
Do you offer exchanges?
We don’t offer direct exchanges. If you want a different model, please return your unused item following our return policy and place a new order.
Do product details or photos ever differ from what’s delivered?
Occasionally, specifications or images may vary slightly due to ongoing product updates or improvements. If you have questions about specific features before purchasing, contact our team — we’re happy to help.
VIPER S
Overview
Specs & Features
Safety & Usage
Charging & Inspections
What is the Viper S (TITAONE)?
The Viper S (TITAONE) is 79 EMOTOS’ flagship electric dirt bike, designed for riders of all ages who crave excitement without complexity. It combines lightweight design, responsive suspension, and instant electric torque to deliver smooth, powerful acceleration on any terrain. Built with precision and performance in mind, the Viper S brings together 79 BIKE’s off-road expertise and 79 EMOTOS’ electric innovation — offering a thrilling, zero-emission riding experience for both beginners and enthusiasts.
Who is the Viper S designed for?
The Viper S is designed for riders of all ages — from teens to adults — who want the excitement of off-road riding without the complexity or noise of a gas engine.
Who can ride the Viper S comfortably?
With a seat height of 740 mm (29.1 in) and a maximum load of 75 kg (165 lbs), it’s ideal for riders aged 12 and above, including teens and lightweight adults.
What warranty comes with the Viper S?
Every Viper S includes a 12-month limited warranty covering defects in the battery, motor, controller, frame, display, throttle, wiring, and lights.
What are the dimensions and weight of the Viper S?
The Viper S measures 1545 × 700 × 980 mm (60.8 × 27.6 × 38.6 in) and weighs just 43 kg (94.8 lbs) including the battery — making it compact, lightweight, and easy to handle.
What type of battery does it use and how long does it take to charge?
The Viper S is powered by a 48V 25Ah Ternary Lithium Battery. Using the included 48V 4A charger, a full charge takes approximately 3–4 hours.
How far and how fast can the Viper S go?
On a single charge, it can travel up to 60 km (37 miles) at a steady speed of 25 km/h (15.5 mph). Its maximum speed is 50 km/h (31 mph) for fun and safe off-road riding.
What kind of motor and performance does it have?
The Viper S features a 3.5 kW motor delivering 165 N·m (121.8 lb·ft) of torque, offering instant acceleration and strong off-road performance.
What frame, suspension, and wheels does it use?
The Viper S has a forged aluminum alloy frame, aluminum spoked wheels, and off-road tires (60/100-14 front, 60/100-10 rear). The suspension system offers 155 mm front travel and 42 mm rear travel for smooth handling.
Does it have regenerative braking and safety features?
Yes, it includes regen braking, a built-in gyroscope tip-over sensor, an IP65 waterproof rating, and a password + NFC start-up system for safety and security.
What display and lighting does it have?
It features a TFT digital display showing speed, battery, and essential riding info, along with 12V LED headlight (3.6W) and rear light (0.6W) for visibility in low-light conditions.
Is the Viper S waterproof?
Yes, the Viper S is rated IP65, meaning it is resistant to dust and water splashes, suitable for outdoor and off-road use.
What protective gear should I wear when riding the Viper S?
Always wear a certified helmet, elbow pads, and knee pads. Full protective equipment is recommended, especially when testing or learning to ride.
Are there any safety rules I should follow while riding?
Yes. Always ride sober, obey local traffic laws, avoid highways or restricted areas, and stay focused without distractions like phones or headphones.
How should I handle abnormalities or issues while riding?
If you notice unusual sounds, vibrations, or performance issues, stop immediately. Do not continue riding until the issue is resolved. Contact after-sales service for assistance.
What should I check before riding the Viper S?
Perform a pre-driving inspection including:
- Tires for cracks or debris; maintain 32.6 psi (225 kPa)
- Handlebar and wheels for stability
- Brakes for responsiveness
- Battery level and throttle operation
- Electrical system and reflectors
How should I ride for safety and efficiency?
Avoid sudden acceleration or hard braking, ride smoothly to conserve battery and reduce component wear, and always ride in safe, enclosed areas if testing or learning.
How should I park the Viper S?
Park on a flat, stable surface and switch off the power. Avoid inclines or soft ground to prevent tipping or slipping.
How should I charge the Viper S battery?
Use only the supplied charger (48V, 110–240V). Ensure the battery and charger are dry and do not charge below 0°C (32°F). Disconnect the power once charging is complete.
Can the battery be stored long-term?
Yes. Store with 50–70% charge, recharge monthly, turn off the power, fasten the charging port cap, and keep it above 0°C (32°F).
Are there any precautions for charging?
Avoid poorly ventilated or combustible areas, do not force the battery into the compartment, and do not leave the charger connected for more than 6 hours.
How often should I inspect my Viper S?
Perform an initial inspection after 10–300 km (6–186 miles), and regularly check tires, spokes, chain, suspension, brakes, and handlebar bolts.
How do I maintain the battery, motor, and controller?
Inspect the battery for damage, use only the original charger, check motor and controller wiring, avoid deep water, and allow the system to cool if overheating occurs.
What should I do if I notice mechanical issues?
Power off the bike before inspecting or servicing. If problems persist, contact authorized service centers or after-sales support.
